お役立ち資料ダウンロード
The Specified Commercial Transactions Law stipulates that businesses should post "notations based on specified commercial transactions" such as the name of the operating company and the person in charge of store operation on the EC site. All EC sites are covered regardless of the products and industries handled, so those who are planning to open an EC site must understand it.
Here, in addition to the outline of the Specified Commercial Transactions Law, we will explain in an easy-to-understand manner the items and writing styles based on the Specified Commercial Transactions Law, and the penalties for violations.
Contents
The Specified Commercial Transactions Law is a law to protect consumers
The Specified Commercial Transactions Law is a law to protect consumers. In addition to mail-order sales such as EC sites, we have established rules that businesses should follow for transactions that are prone to trouble with consumers, such as door-to-door sales and telemarketing sales.
The official name is "Act on Specified Commercial Transactions" and is sometimes called "Special Commercial Code".
Target Specified Commercial Transactions
The commercial transactions covered by the Japan Act of Specified Commercial Transactions are as follows.
特定商取引法の対象となる特定商取引
- ・訪問販売
- ・通信販売
- ・電話勧誘販売
- ・連鎖販売取引
- ・特定継続的役務提供
- ・業務提供誘引販売取引
- ・訪問購入
インターネット上での取り引きは、通信販売に該当します。
The Specified Commercial Transactions Law stipulates administrative regulations and civil rules
The Specified Commercial Transactions Law is a law that regulates administrative regulations and civil rules. I will explain the outline of each.
Administrative regulations of the Specified Commercial Transactions Law
特定商取引法は、消費者への適切な情報提供の観点から、上述した取引類型に応じ、以下のような規制を行っております
氏名等の明示の義務づけ
事業者は、勧誘の開始前に、事業者名や勧誘目的であることなどを消費者に告げることを義務づけています。ECサイトの場合は、ECサイトにこれらの内容を表記することになります。
不当な勧誘行為の禁止
事実と異なる情報の告知や、不安をあおる告知などの不当な勧誘行為は禁止されています。通常、必要とされる商品の量やサービス回数を著しく超えると知りながらの販売も不当な勧誘行為です。
広告規制
事業者が広告を出稿する際には、重要事項の表示を義務づけるとともに、虚偽や誇大な広告を禁止しています。ECサイトは実店舗とは異なり、実物を確認できないからこそ誠実な広告を心掛けましょう。
書面交付義務
事業者は、契約締結時等の際に重要事項を記載した書面を消費者に交付することが義務づけられています。重要事項とは、商品やサービスなどの質や用途に関する内容や、対価などの取引条件などが該当します。
Civil rules of the Specified Commercial Transactions Law
特定商取引法の民事ルールは、消費者と事業者の取り引きをスムーズにし、トラブルを防ぐことを目的としています。消費者による契約の解除や取り消しなどを認め、事業者からの損害賠償請求を制限する内容です。特定商取引法による民事ルールには、以下の3つがあります。
クーリング・オフ
クーリング・オフとは、商品やサービスの申込みまたは契約を交わし、契約書などの法定書類を受け取った後でも、一定の期間内であれば無条件で解約できるというルールです。クーリング・オフが可能な期間は業態によって異なりますが、訪問販売・電話勧誘販売・特定継続的役務提供・訪問購入は8日間、連鎖販売取引と業務提供誘引販売取引の場合は20日間と定められています。
ただし、通信販売にはこの規定は適用されないため、ECサイトにはクーリング・オフに関する規定はありませんが、特定商取引法第15条の3の規定がございますので、当該規定の内容には注意しましょう。
意思表示の取り消し
事業者が間違った情報を提示したり、伝えるべきことを故意に伝えなかったりしたために消費者の判断を誤らせた場合には、消費者は「意思表示の取り消し」が認められています。意思表示の取り消しは、メール等で購入や契約の取り消しを求めることで行えます。
損害賠償額等の額の制限
特定商取引法は、通信販売による契約が解除または取り消された場合について、損害賠償請求額の上限を定めていません。
ただし、特定継続的役務提供については、サービスの解約による損害賠償請求額に上限を設けています。特定継続的役務提供は、エステティック、美容医療、語学教室、家庭教師、学習塾、結婚相手紹介サービス、パソコン教室の７つの役務が指定されています。語学教室の6ヵ月コースや家庭教師の1年コースなど、長期の契約を途中解約した場合、事業者側から高額な損害賠償を請求されることを防ぐのが目的であり、上限額はサービスによって決められており、サービスの利用前と利用後で異なります。
Penalties for violating the Specified Commercial Transactions Law
The Specified Commercial Transactions Law also stipulates penalties, depending on the nature of the violation. If the subject is an individual, the penalties that may be imposed are up to 3 years in prison and / or a fine of up to 3 million yen. If the subject of the punishment is a corporation, a fine of up to 300 million yen may be imposed.
In addition to punishment, administrative sanctions can also be issued. Administrative sanctions include "instructions" that order the improvement of problematic areas, "business suspension orders" that prohibit business for up to two years, and that individuals nominated during the business suspension period start up a company in the same industry. There is a "business prohibition order" that is prohibited.
In addition, when an administrative disposition based on the Specified Commercial Transactions Law is executed, information such as the name of the business operator and the details of the disposition will be published.
How to write notation based on the Specified Commercial Transactions Law
Notation based on the Specified Commercial Transactions Law is essential information for EC sites. When posting a notation based on the Japan Act of Specified Commercial Transactions, create a page about the store operating company on the EC site and set links in the header and footer to convey information to consumers in an easy-to-understand manner.
Here, let's explain how to write the notation based on the Specified Commercial Transactions Law and some items. For details, please refer to the Consumer Affairs Agency website below.
(Https://www.no-trouble.caa.go.jp/what/mailorder/)
Business name (name), etc.
The name of the business operator is used as the notation based on the Japan Act of Specified Commercial Transactions. If the business is a corporation, it is necessary to enter the name in the register, and the common name, shop name, and site name are not accepted. In the case of a corporation, it is necessary to enter the name of the representative or the name of the person in charge of mail-order sales. On the other hand, if the business is a sole proprietor, it is necessary to enter the name on the family register or the trade name listed in the commercial register.
Business address, phone number
The business address and telephone number must also be stated as a notation based on the Specified Commercial Transactions Law. Regarding the address, for both individual businesses and corporations, the address that is currently active (in the case of a corporation, it is usually the same as the address in the register) should be accurate (the address of the address should be omitted). It is necessary to describe it, but you can also describe the address of the rental office or virtual office. As for the telephone number, it is necessary to include a number that can be contacted with certainty. In addition to the phone number, if you specify the site URL and e-mail address (when advertising by e-mail, the e-mail address must be stated) and the available time zone, you will gain the trust of consumers. It will be easy to get.
Selling price of goods
As a notation based on the Specified Commercial Transactions Law, in addition to the selling price of the item, the shipping fee (if the shipping fee is not stated separately, the shipping fee will be estimated to be included in the selling price), handling fee, wrapping fee Indicate the costs borne by the consumer. Be careful to clearly see the tax-included amount. If the shipping cost varies depending on the shipping address, it will be easier to see if you summarize it in a table. As long as the selling price and shipping cost of the product are stated on the page of each product, there is no problem even if it is omitted in the notation based on the Specified Commercial Transactions Law.
Payment method and timing of payment
As a notation based on the Specified Commercial Transactions Law, the payment method and payment time are indicated. The payment method must be clearly stated for all available methods. If you have multiple payment methods, be sure to specify when the payment will occur.
Delivery time of goods
As a notation based on the Specified Commercial Transactions Law, the delivery time of the product is indicated. The delivery time of the product is the time when the product arrives at the consumer after receiving the order from the consumer, and it is necessary to indicate the period or deadline for the delivery time of the product.
Terms for returns and exchanges
As a notation based on the Specified Commercial Transactions Law, we will describe the provisions for returns and exchanges. The EC site does not have any provisions regarding cooling off, but Article 15-3 of the Specified Commercial Transactions Law has provisions regarding cancellation of sales contracts in mail-order sales. However, this clause will be subject to the special contract if the business operator clearly indicates the withdrawal or cancellation of the contract application, so when setting the special contract, follow the provisions of the EC site. Let's clearly state the conditions for returning or exchanging, who will bear the shipping fee, etc.
In addition, information according to the product
In addition, as a notation based on the Specified Commercial Transactions Law, necessary information will be shown according to the product.
For example, when selling game software or PC applications, it is necessary to display the compatible models and operating environment. If you are dealing with a product that requires a permit or license, write down the details as well.
Example of notation based on the Specified Commercial Transactions Law
The following is a summary of examples of notations based on the Japan Act of Specified Commercial Transactions. Please refer to here and write the information according to the regulations of the EC site.
* The following is just a reference example, so please refer to the following sites and create the notation according to the service of each business operator.
https://www.no-trouble.caa.go.jp/what/mailorder/advertising.html
| Distributor | ◯◯ Co., Ltd. |
|---|---|
| Representative responsible | ◯◯◯◯ |
| Location | 〒 ◯◯◯-◯◯◯◯ Tokyo ◯◯ ward ◯◯ ◯-◯-◯ |
| telephone number | 03-◯◯◯◯-◯◯◯◯ |
| Telephone reception time | 8：00〜17：00 |
| email address | ◯◯◯◯ @ ◯◯◯◯ .com |
| Site URL | https://www.◯◯◯◯.com |
| Selling price | The price is stated on the introduction page of each product. |
| Fees required in addition to the product price | Consumption tax, shipping fee (nationwide uniform ◯◯◯ yen) * Free shipping if you purchase over ◯◯◯ yen, wrapping fee ◯◯◯ yen (only for those who wish) |
| Delivery time | We will ship within ◯ days of your order. |
| Payment method and timing of payment | Credit Card Payment: Payment will be confirmed when you place an order. C.O.D .: Please pay the price in cash to the delivery person when the item is delivered. CVS Payment: Please pay at the convenience store within ◯ days of your order. |
| About returns / exchanges / cancellations | Basically, we do not support returns, exchanges, or cancellations after the product has been shipped. Please contact us as we can only replace the product if it is defective. |
| Return deadline | Please contact us within ◯ days after the product is shipped. |
| Return shipping | If the product is defective, we will bear it. Other than that, it will be borne by the customer. |
| Secondhand dealer permit | Tokyo [Permission number] No. ◯◯◯◯ [Sales manager] ◯◯◯◯ |
Why SB Payment Service is chosen
In order to operate the EC site, the notation based on the Specified Commercial Transactions Law is required. In addition, the notation based on the Specified Commercial Transactions Law is information necessary for customers to shop with peace of mind, so if it is written, it will also lead to peace of mind from customers.
In addition to complying with the law, preparing a large number of payment methods to improve customer convenience is one of the means to increase the reliability of the EC site.
SB Payment Service offers a wide variety of payment methods, including Mobile Carrier Billing, CVS Payment, and mobile payments, as well as Credit Card Payment. We also offer "Marketing support", which is a set of news release distribution and SNS marketing service, to support the opening of EC sites.
When considering opening an EC site, please contact SB Payment Service, which has many achievements.
