FAQ on Payment services for in-stores

How to Use

• Q.
• Can your Payment services for in-stores be used without a smartphone?

• A.
• It depends on the payment service you install. A smartphone or tablet is required to use the mobile LP-PCR3.0 BT and the code payment application S! Can.
  ・ Click here to check the compatible models of LP-PCR3.0 BT.
  ・ Compatible models of the code payment application S! Can are iOS 8.0 or higher and Android 4.4 or higher.

• Q.
• Do your services offer split (2x) bonus payments?

• A.
• Visa / Mastercard: Split bonus payments are not available. Only single payment bonus payments are available. UnionPay / Electronic money / QR code payments: Bonus payments are not available.

• Q.
• Do your services offer installment payments?

• A.
• Visa / Mastercard: Installment payments are also available. However, in some cases installment payments may not be made available to you depending on the details of your application. We appreciate your understanding in advance. UnionPay / Electronic money / QR code payments: Installments are not available. UnionPay cards are accepted for single payments only.

• Q.
• What is UnionPay?

• A.
• UnionPay is the most popular payment brand in China provided by UnionPay International. As of 2015, a total of 5.5 billion UnionPay cards have been issued with a transaction value of 1.2 trillion yen, making it the brand with the largest transaction value market share in the world.

• Q.
• How do I handle UnionPay cards?

• A.
• UnionPay: Customers are required to enter their PIN (6 digits) and sign their name, regardless of whether the card has an IC chip. Some UnionPay cards require a 12-digit or 9-digit PIN while others only have an IC chip, but these cards are not supported by our Payment Services for In-Stores.

• Q.
• Is it possible to apply to use multiple payment services?

• A.
• Yes. You can apply for multiple payment services under the same business name.

• Q.
• Are your Payment Services for In-Stores available outside of Japan?

• A.
• No, they can only be used in Japan.

Procedures

• Q.
• As an individual, can I apply for your Payment Services for In-Stores?

• A.
• Unfortunately, individuals cannot apply. *Sole proprietors may apply.

• Q.
• As a sole proprietor, can I apply for your Payment Services for In-Stores?

• A.
• Yes. Sole proprietors may apply. A vetting process is required to use this service. Depending on the details of your application, you may not be able to use our Payment services for in-stores. We appreciate your understanding in advance.

• Q.
• Are there any documents required when applying to use your Payment Services for In-Stores?

• A.
• Required documents vary depending on the application category. Please check the following before applying.
  
  ● For corporations
  One of the following documents is required
  Register copy (extract) book
  Present (history) matter certificate
  * Documents within 3 months from the date of issuance
  * If permission or registration is required for business, a copy of the permit etc.
  
  ● For sole proprietors
  One of the following documents is required
  Driver's license
  Japanese passport (passport)
  Basic Resident Register Card
  Seal registration certificate
  Residence card
  Special Permanent Resident Certificate
  * Name, address, and date of birth
  * Within the expiration date or within 6 months from the date of issuance
  * If you need a business permit, a copy of it
  * Documents with My Number cannot be received.

• Q.
• Do I need to purchase the payment terminal?

• A.
• Payment terminals are only provided as a loan.

• Q.
• Is it possible to apply to add payment services at a later time?

• A.
• Additional payment services can be added later.
  ● For existing merchants who would like to apply for additional services, click here.

• Q.
• I applied for your Payment Services for In-Stores. When will the terminal arrive?

• A.
• The terminal will be shipped after our merchant vetting process has been completed and we have confirmed payment of the terminal costs and other fees communicated to you.
  ●Please check our Getting Started page

• Q.
• I would like to use payment methods other than single payments. Are any procedures necessary?

• A.
• Please apply for your preferred payment method. However, depending on the products and services we handle, we may not be able to provide some payment methods. Thank you for your understanding in advance. Also, if you use a payment method other than "one-time payment", you will need to issue a receipt by printing, so if you use LP-PCR3.0 BT, you must purchase a receipt printer.

• Q.
• Why do I have to apply for a receipt printer when using payment methods other than single payments?

• A.
• It is because when using payment methods other than single payments, you will need to give the customer (purchaser) a paper receipt in accordance with the Installment Sales Act.

• Q.
• Is it possible to apply to add payment methods other than single payments at a later date?

• A.
• Payment methods other than single payments can be added later. A processing fee of 1,000 yen (excluding tax) is required when adding payment methods.
  ● For existing merchants who would like to apply for additional services, changes, etc., click here.

• Q.
• I would like to accept JCB brand cards (JCB, American Express, Diners Club, DISCOVER). Do I need to complete any procedures?

• A.
• With regard to accepting JCB brands (JCB, American Express, Diners Club, DISCOVER), we will contact JCB on your behalf. Please apply at the time of contract. JCB will contact you after we have relayed your application, so please complete the necessary procedures.

• Q.
• Can I apply to add support for JCB brands (JCB, American Express, Diners Club, DISCOVER) at a later date??

• A.
• Support for JCB brands (JCB, American Express, Diners Club, DISCOVER) can be applied for later.
  ● For existing merchants who would like to apply for additional services, changes, etc., click here.

• Q.
• I am already a JCB card merchant, but if I want to accept JCB brand cards as part of your Payment Services for In-Stores, are any procedures required?

• A.
• If you are already a JCB merchant, registration is required. Please apply in conjunction with Payment Services for In-Stores application.

• Q.
• I would like to accept UnionPay cards. Do I need to complete any procedures?

• A.
• Yes. An application is required to use UnionPay cards.
  ● For existing merchants who would like to apply for additional services, changes, etc., click here.

• Q.
• Can LP-PCR3.0 BT and VEGA3000 only handle credit cards with IC chips?

• A.
• They are able to read credit cards with IC chips and cards with magnetic stripes. However, the card reading method will differ depending on the brand. Visa / Mastercard: Please insert cards that have IC chips, and swipe cards that only have magnetic strips. UnionPay: Please swipe both cards with IC chips and cards that only have magnetic strips.

Fees

• Q.
• How much are the settlement fees for your Payment Services for In-Stores?

• A.
• The fees depend on the type of business using the service. Please check below.
  All fees below are exclusive of tax. Some items are also tax exempt.
  *For QR code payments, the fees vary depending on the settlement institutions applied for.

  Industry			Settlement fee
  			Credit Card Payment	Electronic money settlement
  General	Businesses that do not fall under the following categories		3.24%	2.90%
  Specified industry	Product sales	Cosmetics, health products, and other esthetic-related products Teaching materials, personal computers, and other cultural class-related products Jewelry, rings, and other matchmaking service-related products	4.00%
  	Rights	Right to use facilities (resorts / golf or sport club memberships, etc.), tickets for seeing movies / plays / music / sports, etc.
  	Services	Esthetics, beauty treatments, language classes, tutoring, cram schools, computer classes, matchmaking, and other specified continuous services designated by the Act on Specified Commercial Transactions		Electronic money payments cannot be accepted for providing specified continuous services.

• Q.
• Are there any fees required to use your Payment Services for In-Stores?

• A.
• It depends on the payment services used. For details on the various fees, please see the Prices page.​

• Q.
• Are there any minimum usage periods or penalties for your Payment Services for In-Stores?

• A.
• There are no minimum usage periods or penalties.

Sales

• Q.
• What is the sales deposit cycle like?

• A.
• The sales deposit cycle is bi-monthly. 1) Closing on the 15th -> Payment on the last day of the month *Payment will be made on the previous business day if the payment date falls on a bank holiday 2) Closing on the last day of the month -> Payment on the 15th of the following month *Payment will be made on the following business day if the payment date falls on a bank holiday

• Q.
• Can the sales deposit cycle be changed?

• A.

• LP-PCR3.0 BT can be selected from twice a month, three times a month, four times a month, and six times a month by using the "early / multiple deposit option".
  Pre-screening and fees are required to use the "early / multiple times option". VEGA3000 and code payment service will be optional services that will be supported in the future. Currently not available.

  Number of Deposits	Fees	Closing Date	Deposit Date
  月2回	Required (A usage fee for the Early / Multiple Deposit Option will be charged. )	15th, last day of the month	Within 5 business days of the closing date
  月3回		10th, 20th, last day of the month
  月4回		7th, 14th, 21st, last day of the month
  月6回		5th, 10th, 15th, 20th, 25th, last day of the month

• Q.
• Which bank accounts can I register to receive my deposits?

• A.
• Accounts from financial institutions that have a branch office in Japan can be registered to receive your deposits.

• Q.
• Can I change the bank account used to receive my deposits at a later date?

• A.
• You can change the bank account used to receive your deposits at a later date.
  ● For existing merchants who would like to apply for additional services, changes, etc., click here.

• Q.
• If the sales deposit date falls on a holiday, when will it be deposited?

• A.
• If the 15th falls on a holiday, payment will be made on the next business day, and if the last day of the month falls on a holiday, payment will be made on the previous business day.

• Q.
• Is there a way to confirm the amount of sales?

• A.
• You can check LP-PCR3.0 BT and VEGA3000 from the management screen provided by Link Processing.
  You can also check the code payment service from the management screen provided by us.

[Frequently Asked Questions about Mobile Payment Service LP-PCR3.0 BT]

• Q.
• Is SoftBank the only supported telecom carrier?

• A.
• All telecom carriers are supported. Please make sure that your smartphone or tablet specifications (OS version, Bluetooth, etc.) meet the recommended requirements.
  To check the recommended requirements, click here.​

• Q.
• Do I need to purchase the receipt printer?

• A.
• Receipt printers are only offered for purchase.

• Q.
• Is it possible to apply to add a receipt printer at a later date?

• A.
• You can apply to add a receipt printer at a later date. However, if you wish to use any payment method other than single payments when applying for our Payment Services for In-Stores, you must purchase at least one receipt printer.
  ● For existing merchants who would like to apply for additional services, changes, etc., click here.

• Q.
• Can the receipt printer carried be used portably?

• A.
• The receipt printer uses an AC adapter (wired). To use it portably, please purchase the dedicated battery pack separately.

• Q.
• Is it possible to purchase a dedicated battery pack for the receipt printer additionally at a later date?

• A.
• You can purchase a dedicated battery pack (5,000 yen (excluding tax)) additionally at a later date. When purchased together with the printer, they will cost 27,200 yen (excluding tax).
  ● For existing merchants who would like to apply for additional services, changes, etc., click here.

[Stationary Payment Service VEGA3000 FAQ]

• Q.
• Is it possible to apply for only credit card payments?

• A.
• It is possible to apply for only credit card payments. You can also apply to add the use of electronic money / QR code payments at a later date.
  ● For existing merchants who would like to apply for additional services, changes, etc., click here.

• Q.
• Do I need to purchase a receipt printer?

• A.
• There is a receipt printer built into the terminal, so you do not need to purchase one separately.

For Existing Merchants

Download manuals

Other Inquiries

Please contact the following support desks.

• 契約内容のお問い合わせ・変更、店頭ステッカーのご注文
  SBペイメントサービス　加盟店サポート
  電話番号：06-7222-3422（平日9：30～17：30受付）
• For questions on operating terminals and management screens
  Link Processing Service Desk
  Phone number: 0120-964-036 (Available 24/7, 365 days a year)