Responding to unexpected payments. A new payment method to support funeral services.
Mr. Kyosuke Ishii, Branch Manager, Tokoname Sales Office, YM Star LLC
Company Information
Our job is to support families and help them say goodbye to their loved ones during funeral services. We conduct funerals at various funeral halls, primarily in Handa City and Chita City, Aichi Prefecture. Our motto is to make the final farewell a "warm and heartfelt funeral" together with everyone. We conduct funerals with sincerity and peace of mind.
Eligible Services
Overview
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Solutions
- Payment DX platform for stores
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System used
- PAX A920MAX
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payment methods introduced
- Credit Card Payment
- QR code payments
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number of employees
- Less than 100 people
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industry
- Funeral services
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Task
- ・We were taking orders by phone and accepting Credit Card Payment, which was time-consuming.
- ・There was a risk of handling personal information because credit card numbers were obtained over the phone.
- ・payment methods were limited to credit cards only.
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solution
- ・We introduced SB Payment Service's payment terminal (special plan for the funeral industry) after receiving a fax notification from an industry association.
- ・When visiting the customer's home after the funeral to process payment, the portable design and ability to issue an immediate receipt allow for flexible service.
- ・Supports a variety of payment brands in addition to credit cards.
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effect
- ・Payment by phone is no longer required, eliminating the risk of handling personal information.
- ・Enables smooth payments even in urgent situations like funerals, and reduces customer burdens such as ATM fees.
- ・Additional fees can also be paid smoothly using cashless payment.
What challenges did you face before implementation?
Previously, we accepted orders by phone and accepted Credit Card Payment.
It was time-consuming, and since it involved obtaining credit card numbers over the phone, there was a risk of handling personal information.
Furthermore, since only Credit Card Payment were accepted, payment methods were limited.
What led you to adopt SB Payment Service (SBPS) payment terminals?
I received a fax from an industry association, which prompted me to compare and consider other companies' services online, and then I inquired with SBPS about their special plan for the funeral industry.
We decided to implement the system because we appreciated the reassurance of being recommended by an industry association, the low terminal price and fees, its compatibility with various payment brands, and its portability.
What changes have you seen since the implementation?
After the funeral service, we may visit your home at a later date to collect payment for the funeral expenses.
At that time, the ability to carry the payment terminal and issue receipts on the spot made customer service much smoother.
Furthermore, payment via telephone orders is no longer required, eliminating the risk associated with the handling of personal information.
What do you think are the benefits of cashless payments for customers?
Even with the sudden expense of a funeral, customers appreciate the convenience of not having to quickly prepare cash or worry about ATM fees, even on holidays.
We've also received feedback that cashless payment allows customers to pay for any additional expenses without worrying about them.
- * Service names, departments, job titles, etc., are based on information as of June 2026.
- * "QR code" is a registered trademark of Denso Wave Incorporated.
If you are considering introducing payment
Please feel free to contact us
Please contact us to download detailed information about our services and to discuss costs and implementation.