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SB Payment Service Corp. (Minato-ku, Tokyo; President and CEO: Jun Shimba; hereinafter "SBPS"), a subsidiary of SoftBank Corp., has received the highest three-star rating for telephone support for the second consecutive year in the "Quality Rating" of the HDI Rating Benchmark by HDI-Japan, the Japanese branch of HDI, the world's largest membership organization in the support services industry.

Overview

As a PSP agency, SBPS provides one-stop services for businesses, from payment services to fraud prevention solutions. In terms of merchant support, we strive to provide optimal guidance with the goal of "support that is trusted by merchants and highly satisfying." In the "Quality Rating" of the HDI Rating Benchmark, which evaluates after-sales support, SBPS's merchant support was highly praised by the judges for "support that is full of respect and an attitude of cherishing customers," and SBPS received the highest three-star rating for telephone support for the second consecutive year in 2024, following 2023.

In February 2025, a certification ceremony was held at the Tokyo Port City Takeshiba Office Tower, where the certificate was presented to SBPS Representative Director, Executive Vice President, COO and CISO Tomonori Hotta by Think Services Co., Ltd., an operating company of HDI-Japan. SBPS will continue to provide services that meet customer expectations and strive to further improve quality.

To celebrate winning three stars for the second consecutive year, an interview with the restaurant was published in the Japan Net Economic Newspaper, so please take a look.
https://netkeizai.com/articles/detail/13759

About HDI Rating Benchmarks

The HDI rating benchmark is a four-level rating system ranging from three stars to no stars, based on evaluation criteria established based on HDI international standards and assessed by HDI judges from the customer's perspective. The "Quality Rating" for which SBPS received three stars for telephone support evaluates after-sales support provided by customers after the introduction of the service, and quality is evaluated in the following five areas based on customer response call records.

① Service system ② Communication ③ Response skills ④ Process/response procedures ⑤ Difficult responses

For details on the HDI rating benchmark, please see the HDI-Japan website.
https://www.hdi-japan.com/hdi/Bench/about_Bench.asp

• -Company names and product / service names mentioned in this press release are registered trademarks or trademarks of their respective companies.

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