Information

Yurie Naito (5 years of experience supporting SBPS member stores)

We are extremely honored to receive an HDI three-star rating. We believe that this result was made possible by our franchisees who contact our franchisee support desk every day and provide us with their valuable feedback, and that our sincere response to their questions and our constant efforts to think about whether "if we made this kind of suggestion, would it make them more satisfied?" and "whether we could help them resolve their issues?" have also led to this positive evaluation. We would also like to express our sincere gratitude to each and every member of our franchisee support team who work diligently on the front lines and strive to improve quality. We will continue to work closely with our franchisees' perspectives and work together as a team to further improve quality so that we can continue to live up to their trust.

Ririko Yasuda (3 years of experience supporting SBPS member stores)

I am very honored to receive a three-star rating for the second year in a row, following last year. At the same time, I would like to express my deep gratitude to my team members and all those involved. I was conscious of changing the wording depending on how well the person in charge of inquiries understood the situation, so that I could provide more understandable guidance. I think that the evaluation was based on the fact that I always kept in the back of my mind how I would respond if I were in the franchisee's position. Of course, I will continue to work hard to improve in the areas that were evaluated this time, as well as in the areas where I am lacking.

Naoki Kaneko (SBPS affiliated store support experience: 1 year)

Thank you very much for the generous three-star rating. It is a great honor for someone with little experience.
We are truly grateful to all the people involved who have given us their advice and guidance. In the future, we intend to not only be more considerate of the feelings of our franchisees who contact us, but also to hone our communication and response skills so that we can provide them with information as clearly and quickly as possible. We will continue to work with confidence in order to receive even better reviews in the future.

Makoto Tateishi (3 years of experience supporting SBPS member stores)

We are very pleased to receive a three-star rating for the second year in a row. We would like to express our sincere gratitude to everyone involved. Since receiving a three-star rating last year, we have always kept in mind that "there is no end to telephone service" and have always strived to provide easy-to-understand and accurate guidance to our franchisees.
In addition, we believe that we received this recognition again this year as a result of our efforts to anticipate and provide support to our affiliated stores in order to ensure that they can use our service comfortably. We will continue to work toward further improving the quality of our service.