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IVR Payment Service

What is the IVR Payment Service? Features

What is the IVR Payment Service?

The IVR Payment Service uses IVR (interactive voice response) to process credit card payments when an order is placed by phone at a call center. By introducing our IVR Payment Service, customers complete their payments by entering their credit card information themselves instead of operators asking for it and entering it into the system. This service supports non-retention of credit card information as card data does not pass through your call center’s system.

*A separate contract with an IVR operator is required.


Features of the IVR Payment Service

Achieve robust security and flexible call center operations

  • Achieves credit card information non-retention

    Payments are completed without operators coming in contact with credit card numbers. Your call center does not need to handle any credit card information.

  • No capital investment required

    As a cloud-based service, no new capital investment is required so long as you have an internet connection.

  • Simple operational management

    The IVR system uses a shared inbound number for your call center. Even if there are changes to your site of operations or number of seats, no complicated changes to the settings are required.

  • Reliable operation

    The IVR settings can be changed for each transaction with a customer. The operator can choose to split up the credit card number input, set the card details entered to be repeated back, or adjust other settings every time.

  • Fee structure

    Fees are set according to the number of telephone lines (number of simultaneous calls). It does not depend on the number of seats or operators.

  • Supports recurring billing

    Also supports recurring billing. Credit card numbers can also be updated through IVR.



Optional features based on your needs


Increase work efficiencyAPI Linkage
Increase work efficiencyAPI Linkage
 By using a data linkage API, payment data can be linked between the IVR system and your order system. This improves work efficiency by reducing input errors associated with entering orders twice.
Reliable even for overseas servicesMultilingual Support
Reliable even for overseas servicesMultilingual Support
In addition to Japanese, the services supports multiple languages such as English (US, UK), Chinese (China, Taiwan), Cantonese (Hong Kong), Korean, and Spanish (US).
Greater peace of mindCall Return
Greater peace of mindCall Return
This function returns customers back to the operator in charge of their call without ending it after completing their credit card payment through IVR. In the unlikely event that the credit card payment fails, the operator in charge can follow up with the customer.

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