The IVR Payment Service uses IVR (interactive voice response) to process credit card payments when an order is placed by phone at a call center. By introducing our IVR Payment Service, customers complete their payments by entering their credit card information themselves instead of operators asking for it and entering it into the system. This service supports non-retention of credit card information as card data does not pass through your call center’s system.
*A separate contract with an IVR operator is required.
Payments are completed without operators coming in contact with credit card numbers. Your call center does not need to handle any credit card information.
As a cloud-based service, no new capital investment is required so long as you have an internet connection.
The IVR system uses a shared inbound number for your call center. Even if there are changes to your site of operations or number of seats, no complicated changes to the settings are required.
The IVR settings can be changed for each transaction with a customer. The operator can choose to split up the credit card number input, set the card details entered to be repeated back, or adjust other settings every time.
Fees are set according to the number of telephone lines (number of simultaneous calls). It does not depend on the number of seats or operators.
Also supports recurring billing. Credit card numbers can also be updated through IVR.
Increase work efficiencyAPI Linkage
|By using a data linkage API, payment data can be linked between the IVR system and your order system. This improves work efficiency by reducing input errors associated with entering orders twice.|
Reliable even for overseas servicesMultilingual Support
|In addition to Japanese, the services supports multiple languages such as English (US, UK), Chinese (China, Taiwan), Cantonese (Hong Kong), Korean, and Spanish (US).|
Greater peace of mindCall Return
|This function returns customers back to the operator in charge of their call without ending it after completing their credit card payment through IVR. In the unlikely event that the credit card payment fails, the operator in charge can follow up with the customer.|
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