January 9, 2024
SB Payment Service Co., Ltd. (Minato-ku, Tokyo; President and CEO: Jun Shinba; hereinafter referred to as "SBPS"), a subsidiary of SoftBank Corp., is the Japanese base of HDI, the world's largest membership organization in the support services industry. In Japan's "Quality Rating" of the HDI rating benchmark, we received the highest rank of 3 stars for telephone support.
The HDI Rating Benchmark is a system in which judges evaluate products from the customer's perspective in accordance with evaluation criteria set based on the HDI international standard, and rate them on a four-point scale from three stars to no stars.
As a payment agency, SBPS provides a one-stop service for businesses, from payment services to fraud prevention solutions. When it comes to support for franchised stores, we strive to provide optimal guidance with the goal of "support that earns the trust of our franchised stores and provides a high degree of satisfaction." Recently, in the "Quality Rating" of the HDI Rating Benchmark, which evaluates after-sales service support, SBPS member store support was highly rated by the judges as "providing excellent support that allows customers to use the service with peace of mind." We received the highest rating of 3 stars for telephone support. The judges commented:
"Everything in our response shows that we are supporting customers with the goal of ensuring that they can use the service smoothly after they hang up the phone."
"Since we respond from the customer's perspective, the additional information we provide is on point and easy for customers to accept."
"All of the staff members are knowledgeable and dignified, and have earned our trust through their detailed consideration and quick responses."
In November 2023, a certification ceremony was held at Tokyo Port City Takeshiba Office Tower, and Think Service Co., Ltd., the company that operates HDI-Japan, awarded a certificate to SBPS Representative Director, Vice President, COO, and CISO Tomonobu Hotta. I did. SBPS will continue to work closely with our member stores and strive to further improve and strengthen our support system.
The HDI Rating Benchmark is an evaluation conducted by HDI judges from the customer's perspective in accordance with evaluation criteria set based on HDI's international standards. The "Quality Rating" for which SBPS has been awarded three stars for telephone service is a system in which customers evaluate after-sales service support after the introduction of the service, based on the following five criteria based on customer service call records. Quality is evaluated.
①Service system ②Communication ③Response skills ④Process/response procedure ⑤Difficult responses
For details on HDI rating benchmarks, please check the HDI-Japan webpage.
|代表取締役社長 兼 CEO 榛葉 淳