Cordless payment terminals eliminate the awkwardness of payment at funeral services.

San-ai Memorial Co., Ltd. is a company headquartered in Tsurugashima City, Saitama Prefecture, that provides funeral-related services and sells Buddhist altar fittings.
Established in August 1999, the company primarily operates in the areas of funeral services, sales of Buddhist altars and funeral supplies, and management of funeral facilities.
Based on the philosophy of cherishing three kinds of "love"—"respect for the deceased," "compassion for the bereaved family," and "hospitality for those attending the funeral"—we provide services that support people through important milestones in their lives.

Among the many payment services available, what was the deciding factor in choosing SB Payment Service (SBPS)'s payment terminals?

The cost was definitely the main factor. The special offer for the funeral industry was very attractive.
Furthermore, the payment processing fees were offered under satisfactory conditions, and I felt that being able to keep processing costs down, especially in the funeral industry where large transactions are common, is a significant business advantage.
The sense of security associated with the SoftBank brand was also a contributing factor.

Did the implementation process go smoothly?

At first, I was a little surprised by the large amount of paperwork required for the application, but the sales representative from SBPS provided thorough support, which allowed me to prepare everything properly beforehand.
Thanks to that, the subsequent review process went very smoothly, and once the device arrived, I was able to start using it immediately with just a simple login.

In actual use, what situations do you find particularly convenient about using SBPS payment terminals?

The fact that it's "cordless and allows payments anywhere" is proving to be far more useful in funeral settings than one might imagine.
It is now possible to carry and use the payment system anywhere, such as at the customer's home.
One of the biggest advantages I see is being able to discreetly guide bereaved family members and attendees through the payment process from a slightly separate location when they are in the same space.
This eliminates the awkwardness of having the bereaved family witness the payment process, as well as any concerns about inconveniencing others, allowing us to handle matters with consideration for the privacy of the attendees.
It has received very positive feedback within the company, with users praising its intuitive operation and ease of use.

What are your thoughts on the significance of cashless payments in the funeral industry?

Funerals are sudden events.
Preparing cash on hand for unexpected, large expenses can be a significant burden for bereaved families.
In such situations, simply having the option of card payment makes a huge difference in the customer's sense of security.
Furthermore, many customers find point rewards to be a benefit, and we believe that meeting diverse payment needs directly contributes to improving the quality of our services.

What are your expectations for SBPS going forward?

Currently, we use a combination of terminal payments and remote payments via email, but we hope that these can be completed more seamlessly using a single terminal.
Furthermore, the number of users of QR code payment services like PayPay is expected to increase in the future, so I hope they will continue to propose convenient services that meet the needs of the times.