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SB Payment Service Corp. (Minato-ku, Tokyo; President and CEO: Jun Shimba; hereinafter "SBPS"), a subsidiary of SoftBank Corp., is pleased to announce that it has received the highest three-star rating for telephone support for the third consecutive year in the "Quality Rating" of the HDI Rating Benchmark by HDI-Japan, the Japanese branch of HDI, the world's largest membership organization in the support services industry.

Overview

As a PSP agency, SBPS provides a wide range of payment solutions to businesses, from Online Payment Service to Payment services for in-stores and business-to-business services. SBPS's merchant support aims to provide "support that continues to be trusted by merchants," and the company strives to always provide the best possible guidance. SBPS's merchant support has now been awarded the highest three-star rating for telephone support for the third consecutive year since 2023 in the "Quality Rating" of the HDI Rating Benchmark, which evaluates after-sales support.

The certification ceremony was held at the Tokyo Port City Takeshiba Office Tower in February 2026, where HDI-Japan CEO Tatsumi Yamashita presented the certificate to SBPS Executive Vice President, COO and CISO Tomonori Hotta. The HDI-Japan judges highly praised SBPS's support for franchisees, describing it as "highly reliable support that is close to franchisees and responds quickly and accurately with respect and empathy."
Going forward, SBPS will continue to meet the expectations of franchisees and strive to further improve the quality of its support, aiming to achieve three stars for the fourth consecutive year.

About HDI Rating Benchmarks

The HDI rating benchmark is a four-level rating system ranging from three stars to no stars, based on evaluation criteria established based on HDI international standards and assessed by HDI judges from the customer's perspective. The "Quality Rating" for which SBPS received three stars for telephone support evaluates after-sales support provided by customers after the introduction of the service, and quality is evaluated in the following five areas based on customer response call records.

① Service system ② Communication ③ Response skills ④ Process/response procedures ⑤ Difficult responses

For details on the HDI rating benchmark, please see the HDI-Japan website.
https://www.hdi-japan.com/hdi/Bench/about_Bench.asp

• -Company names and product / service names mentioned in this press release are registered trademarks or trademarks of their respective companies.

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